Privacy policy

1. Data Controller

GENERVIA, operated via the veranolis.com website, is responsible for the processing of your personal data.

2. Data Collected

When you place an order or contact us, we collect the following information: full name, email address, postal address, phone number, and payment information (processed securely by Shopify Payments).

3. Purpose of Processing

Your data is used exclusively to: process and track your orders, respond to your customer service requests, send transactional emails (order confirmation, shipping notification), and comply with our legal obligations.

4. Legal Basis

Processing is based on the performance of a contract (order processing) and our legitimate interest (customer service). We do not send marketing emails without your explicit consent.

5. Data Retention

Your data is retained for the duration necessary to fulfill your order and for a maximum of 3 years after your last purchase, in accordance with applicable regulations.

6. Data Sharing

Your data is never sold to third parties. It may be shared with our logistics partners (UPS) and our payment processor (Shopify Payments) solely for order fulfillment.

7. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the right to: access, rectify, delete, and port your data, as well as the right to object to processing. To exercise these rights, contact us at: contact@veranolis.com

8. Cookies

Our website uses essential cookies for its operation and anonymous analytics cookies to improve your experience. You can manage your preferences via our cookie banner.

9. Contact

For any questions regarding your personal data: Email: contact@veranolis.com Phone: +1 505 520 3913